Why carpet steam cleaning is the best method according to manufacturers

Posted by Travis on 3/19/18 2:34 PM

About a year ago a customer tried to convince me the best spot chemical for removing stains on carpet is "stainless steel cleaner." I of course (in a professional manner) questioned that tactic. Then without permission or warning he proceeded to "pre-treat" the stains on the wool rug I was cleaning for him with said cleaner. I assume this was an attempt to prove me wrong. I guess 18 years of experience, countless certifications and thousands of hours of classroom training just wasn't quite enough to convince him. But as a maintenance employee at a local casino, he felt he had the answers.

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Do not use stainless steel cleaner to clean carpet

 

This illustrates the misinformation out there about properly maintaining carpet and rugs. There are probably a few home remedies out there that might do the trick in a pinch if you’re just trying to quickly remove a spot, but this article is not about spotting stains; it’s about choosing a carpet cleaning method provided by a professional carpet cleaning company. 

 

Carpet can be the biggest investment in your home, and if you want to protect that investment you need to maintain it, much like changing the oil in your car. If a car manufacturer states the oil needs to be changed every 3,000 miles, and you change the oil every 6,000 miles, you should not expect your vehicle to run very well...and for very long. 

Why manufacturers recommend steam cleaning carpet

The major carpet manufacturers like DuPont and Shaw tell us we should have our carpets professionally cleaned every 12 to 18 months. So if you wait 5 years to clean your carpet, that’s like changing the oil in your car every 10,000 miles instead of 3,000. The damage done by improper maintenance can be permanent. That’s why there are maintenance guidelines in the first place. If you don’t follow maintenance guidelines, don’t be upset with the service provider when they cannot reverse permanent damage.

 

The debate about what is the superior carpet cleaning method has been an exhausting dialogue over the years. If you’re a professional and have taken certification courses, you know that every carpet cleaning method has its place. But as a homeowner and a consumer, you want a deep restoration cleaning, not a maintenance or surface cleaning.

 

So I decided the best solution would be to ask the carpet manufacturers themselves instead of asking a professional carpet cleaner (or consumer).

 

Below is a list of the top 20 carpet manufacturers in the US with all their contact information.

This includes the top dog of them all: Shaw Industries . Shaw sells almost $5 billion (yes, with a "B") worth of carpet annually. Most of the carpet they sell requires a professional "steam" cleaning every 12 to 18 months to maintain a valid warranty. Don’t take this article as a legal document; I recommend you read your warranty yourself because they are all different. 

 

You'll see that every manufacturer endorses "hot-water extraction." Some manufacturers also recommend "dry compound." Dry compound is a very non-intrusive type of cleaning typically performed with a CRB (counter-rotating brush) machine. You'll often see this type of cleaning in commercial buildings for preventative maintenance cleaning.

 List of carpet manufacturers that recommend steam cleaning

Atlas Carpet Mills

Phone: 800-372-6274

Website: www.atlascarpetmills.com

Deep Cleaning Method: Hot Water Extraction


Barrett Carpet Mills

Phone: 800-241-4064

Website: www.barrettcarpet.com

Deep Cleaning Method: Hot Water Extraction


Beaulieu Group, LLC

Phone: 800-227-7211

Website: www.beaulieu-usa.com

Deep Cleaning Method: Hot Water Extraction


Bloomsburg Carpet Industries, Inc.

Phone: 800-233-8773

Website: www.bloomsburgcarpet.com

Deep Cleaning Method: Dry Compound Extraction/Hot Water Extraction


Burtco Enterprises, Inc.

Phone: 800-241-4019

Website: www.burtcocarpet.com

Deep Cleaning Method: Hot Water Extraction

Carpets America, Inc.

Phone: 800-433-2440

Website: www.taipingusa.com

Deep Cleaning Method: Hot Water Extraction

Recommended Service Providers: IICRC Certified Firms and Technicians


Creston Carpet Mills LLC

Phone: 800-899-7776

Website: N/A

Deep Cleaning Method: Hot Water Extraction


Fortune Contract, Inc.

Phone: 800-359-4508

Website: www.fortunecarpet.com

Deep Cleaning Method: Hot Water Extraction


Interface, Inc.

Phone: 800-336-0225

Website: www.interfaceinc.com

Deep Cleaning Method: Dry Compound Extraction/Hot Water Extraction

J & J Industries, Inc.

Phone: 800-241-4585

Website: www.jjindustries.com

Deep Cleaning Method: Hot Water Extraction

Recommended Service Providers: IICRC Certified Firms and Technicians


Langhorne Carpet Company, Inc.

Phone: 215-757-5155

Website: www.langhornecarpets.com

Deep Cleaning Method: Hot Water Extraction


Mannington Carpets, Inc.

Phone: 800-241-2262

Website: www.mannington.com

Deep Cleaning Method: Hot Water Extraction


Mohawk Industries, Inc.

Phone: 800-622-6227

Website: www.mohawkflooring.com

Deep Cleaning Method: Hot Water Extraction


Monticello Carpet Mills

Phone: 866-287-7847

Website: N/A

Deep Cleaning Method: Hot Water Extraction/Bonnet Cleaning


Royalty Carpet Mills, Inc.

Phone: 800-854-8331

Website: www.royaltycarpetmills.com

Deep Cleaning Method: Hot Water Extraction


Shaw Industries, Inc.

Phone: 800-441-7429

Website: www.shawfloors.com

Deep Cleaning Method: Hot Water Extraction

Recommended Service Providers: IICRC Certified Firms and Technicians





Some manufacturers simply point to the Carpet and Rug Institute (CRI) for carpet cleaning guidelines and cleaning methods. You can also check out the IICRC (Institue of Inspection Cleaning and Restoration Certification) for some great information and also to find an IICRC technician or certified company.

As far as the wool rug my customer used stainless steel cleaner on, he called me a few days later to tell me to never use that on carpet—as if I had actually taken his advice.

 

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